Submit an Online Complaint

The Department of Financial Institutions (DFI) regulates state-chartered banks, state-chartered credit unions, securities offerings, securities individuals and entities, money transmitters, check cashers/payday lenders, mortgage lenders and loan officers, and some other consumer/industrial lenders. To file a complaint against an entity, individual, or offering regulated by DFI, submit this online complaint form. Please note, pursuant to Kentucky’s open records laws, any information you provide may by subject to public disclosure upon termination of a formal investigation and immediately if no formal investigation is initiated.

In submitting this complaint, you agree the information provided is true and correct to the best of your knowledge and that the information may be used by the Department for its investigation. Consumer complaints are considered to have been received by the Department in confidence. However, the Department may, at its sole discretion, disclose your complaint to the person or entity for the purpose of corrective action. The Department may also choose to disclose your complaint to others for the purpose of facilitating an investigation of the person or entity complained against or initiating legal proceedings against the same under the Department's investigation.

Please select a sector of business in which the complaint occurred:

Non Depository Sector Mortgage Mortgage Loan Officer Payday Loan Money Transmitter Consumer Loan

Depository Sector State-Chartered Bank State-Chartered Credit Union Trust Company

Securities Sector Securities Company Securities Individual Securities Offering

Please enter city of the respondent on which you would like to file a complaint.
Please enter name of the respondent on which you would like to file a complaint.
If you cannot find the respondent after searching the above list, please click here.

Respondent Name: (required)
Address:
PO Box / Apt#:
City:
State\Country:	Select a State\Country Alabama Arkansas Alberta Alaska Arkansas Australia Arizona British Columbia California Cayman Islands Colorado Connecticut District of Columbia Delaware England Florida Georgia GUAM Hawaii Iowa Idaho Illinois Indiana Kansas Kentucky Louisiana Massachusetts Manitoba Maryland Maine Michigan Minnesota Missouri Mississippi Montana New Brunswick North Carolina North Dakota Nebraska Newfoundland New Hampshire New Jersey Netherlands New Mexico Nova Scotia Nevada New York Ohio Oklahoma Ontario Oregon Pennsylvania Prince Edward Island Philippines Puerto Rico Quebec Rhode Island South Carolina South Dakota Saskatchewan Tennessee Texas Utah Virginia Virgin Islands Vermont Washington Wisconsin West Virginia Wyoming International
Postal Code:
Phone Number:
Email Address:
Website/URL:

Please enter the following information about yourself:

First Name: (required)
Last Name: (required)
Address: (required)
PO Box / Apt#:
City: (required)
State\Country: (required)	Select a State\Country Alabama Arkansas Alberta Alaska Arkansas Australia Arizona British Columbia California Cayman Islands Colorado Connecticut District of Columbia Delaware England Florida Georgia GUAM Hawaii Iowa Idaho Illinois Indiana Kansas Kentucky Louisiana Massachusetts Manitoba Maryland Maine Michigan Minnesota Missouri Mississippi Montana New Brunswick North Carolina North Dakota Nebraska Newfoundland New Hampshire New Jersey Netherlands New Mexico Nova Scotia Nevada New York Ohio Oklahoma Ontario Oregon Pennsylvania Prince Edward Island Philippines Puerto Rico Quebec Rhode Island South Carolina South Dakota Saskatchewan Tennessee Texas Utah Virginia Virgin Islands Vermont Washington Wisconsin West Virginia Wyoming International
Postal Code: (required)
Phone Number: (required)
Email Address: (required)

Preferred method of contact? Phone Email

Best time of day to contact you?

Do you authorize anyone else, such as a family member or friend, to speak to the DFI about this complaint on your behalf? ? Yes No

First Name: (required)
Last Name: (required)
Address:
PO Box / Apt#:
City:
State\Country:	Select a State\Country Alabama Arkansas Alberta Alaska Arkansas Australia Arizona British Columbia California Cayman Islands Colorado Connecticut District of Columbia Delaware England Florida Georgia GUAM Hawaii Iowa Idaho Illinois Indiana Kansas Kentucky Louisiana Massachusetts Manitoba Maryland Maine Michigan Minnesota Missouri Mississippi Montana New Brunswick North Carolina North Dakota Nebraska Newfoundland New Hampshire New Jersey Netherlands New Mexico Nova Scotia Nevada New York Ohio Oklahoma Ontario Oregon Pennsylvania Prince Edward Island Philippines Puerto Rico Quebec Rhode Island South Carolina South Dakota Saskatchewan Tennessee Texas Utah Virginia Virgin Islands Vermont Washington Wisconsin West Virginia Wyoming International
Postal Code:
Phone Number: (required)
Email Address:
Your relationship to this person:

Please provide information about your complaint:

Date complaint event occurred

Complaint Summary: (Max 500 Characters)

Is this complaint about a transaction conducted online? Yes No

Is this issue currently in litigation or has it been litigated previously? Yes No

Have you filed this complaint with another government or regulatory agency? Yes No

Have you tried to resolve this complaint? Yes No

Date you made contact.

Resolution Attempt: (Max 500 Characters)

Have you hired an attorney? Yes No

Law Firm: (required)
Attorney First Name: (required)
Attorney Last Name: (required)
Address:
PO Box / Apt#:
City:
State\Country:	Select a State\Country Alabama Arkansas Alberta Alaska Arkansas Australia Arizona British Columbia California Cayman Islands Colorado Connecticut District of Columbia Delaware England Florida Georgia GUAM Hawaii Iowa Idaho Illinois Indiana Kansas Kentucky Louisiana Massachusetts Manitoba Maryland Maine Michigan Minnesota Missouri Mississippi Montana New Brunswick North Carolina North Dakota Nebraska Newfoundland New Hampshire New Jersey Netherlands New Mexico Nova Scotia Nevada New York Ohio Oklahoma Ontario Oregon Pennsylvania Prince Edward Island Philippines Puerto Rico Quebec Rhode Island South Carolina South Dakota Saskatchewan Tennessee Texas Utah Virginia Virgin Islands Vermont Washington Wisconsin West Virginia Wyoming International
Postal Code:
Phone Number: (required)
Email Address:

Do you grant DFI permission to speak with your retained attorney?

Yes No

I certify that (1) the information provided on or with this form is true and correct to the best of my knowledge and belief, (2) I have read and understand the notice in the paragraph below and (3) I authorize DFI to send a copy of this complaint form to the entity or individual that is the subject of the complaint or to use the information provided in any manner deemed necessary or proper by DFI.

NOTICE: The Department of Financial Institutions does not provide personal legal advice, nor will it represent you in court proceedings. DFI cannot decide disputes, arbitrate claims or order firms or individual to pay judgments in personal disputes. In order to recover lost funds or obtain comparable relief, you should initiate private legal action; prompt action on your part is critical because state and federal laws known as “statutes of limitations” impose strict time limits on filing lawsuits. Thus, you may wish to contact an attorney immediately. For names of attorneys in your area, contact your local bar association.

Your request has been submitted to The Department of Financial Institutions. A confirmation email has been sent to you which will include this case number: